FAQs – HONS Fiber

FAQs to troubleshoot FTTH Connection problems yourself

Why isn’t my Internet working?

  • First of all, look at whether your Fiber router is switched on. If you are using a secondary router for your Wi-Fi connection, check whether it is switched on.
  • If they are switched on, check whether the LOS Indicator has turned into red. The Red light on the LOS indicator indicates that there is a network problem.
  • Also, check whether the “PON” light is blinking green. The “PON” light must continuously glow green for the internet to work.




  1. Restart your Fiber router.
  2. Make sure fiber cable is well-managed, and is not bent, twisted, or pressed.
  3. After considering the above-mentioned solutions, if the LOS indicator is still glowing red, contact your Internet Service Provider.

Why is my Internet Connection too slow?

  • Make sure that your device connected to the Wi-Fi is not too far- within the Wi-Fi zone, and shows a strong Wi-Fi signal.
  • Normally, slow internet connection occurs because of high latency and interference in the wireless network.


  1. Adding a secondary router might solve your problem. It multiplies Wi-Fi coverage inside your Wi-Fi zone and decreases the latency while connecting the internet through Wi-Fi.
  2. The best idea might be to use LAN/Ethernet Cable to connect your device. It is best recommended for gaming and live streaming.

How can I change my Wi-Fi password?

  • Firstly, Open your Internet Browser with  hons official website.
  • Then Click on “Support”  on the top menu bar.
  • Choose “Checking Internet Usuage”
  • Enter ‘Username’ and ‘Password’ given to you by your ISP.
  • Now Click on “Update SSID”.

  • Type the new Wi-Fi name on Wi-Fi SSID field and new Wi-Fi Password on Wi-Fi Key Field.

  • At last, enter the password you initially used to log in to the Online Services and Click on Save Changes to save all the settings.